Shipping & Returns

1. Our three categories of piece

Ready-to-wear (in stock). Finished pieces in standard sizing, ready to ship as soon as your order is confirmed.

Made to order. Ready-to-wear designs cut and sewn to your size once you order, rather than held in stock.

Bespoke bridal & couture. One-of-a-kind commissions designed and constructed to your measurements and brief, following a consultation.

2. How to order

Orders begin with an enquiry — through the site’s consultation form, WhatsApp, or a visit to the studio. For made-to-order and bespoke pieces, we confirm design, fabric, measurements and price with you before any work begins. Ready-to-wear pieces are paid for in full to confirm the order; made-to-order and bespoke pieces require a non-refundable deposit of [X]% to begin, with the balance due before the piece ships or leaves the studio.

3. Production times

All pieces are handcrafted in our Warri studio. As a guide:

• Ready-to-wear (in stock): ships within [X–X] business days.
• Made to order: [X–X] weeks, depending on the design.
• Bespoke bridal & couture: [X–X] weeks, depending on complexity, fabric sourcing and fittings required.

Every bespoke and made-to-order piece is quality-checked before it leaves the studio. If you notice a fault, let us know within 48 hours of receiving your piece.

4. Delivery

We deliver within Warri, across Nigeria, and internationally by courier. Delivery timelines quoted at order confirmation are estimates and can be affected by fabric availability, handwork and courier schedules. Risk in the piece passes to you once it is handed to the courier. Delivery costs, where they apply, are confirmed with you before your order is finalised.

5. Customs, duties & import taxes (international orders)

For deliveries outside Nigeria, you are the importer of record and responsible for any customs duties, import taxes or VAT charged by your country. These are not included in the piece price or delivery cost, and we’re not able to predict the exact amount — please check with your local customs authority if you’d like an estimate before ordering.

6. Cancellations

Ready-to-wear: you may cancel before the piece ships for a full refund.

Made-to-order & bespoke: because production begins as soon as your deposit is confirmed, the deposit is non-refundable once work has started. If you need to cancel before production has started, contact us as soon as possible — we’ll do our best to accommodate this, but it isn’t guaranteed once fabric or materials have been ordered for your piece.

7. Returns & exchanges

Ready-to-wear (in stock): returns are accepted within 14 days of delivery if the piece is unworn, unaltered, with tags attached and in its original packaging. Contact us to arrange a return.

Made to order & bespoke bridal/couture: because these pieces are cut and finished specifically for you, they are final sale and cannot be returned or exchanged, except where the piece arrives faulty or materially different from what was agreed.

If a piece arrives faulty or damaged in transit, contact us within 48 hours with photos of the issue. We will repair, remake or refund the affected piece at no cost to you, depending on what’s most appropriate.

8. How to start a return

Message us on WhatsApp or email eromomoda@gmail.com with your order details and the reason for the return. We’ll confirm eligibility and the next steps, including how to send the piece back to the studio.

9. Fittings & alterations (bespoke bridal)

Bespoke bridal and couture commissions include [X] fittings as part of the agreed price. Fittings beyond this, or alterations requested after a piece has been signed off and completed, may carry an additional charge, which we’ll always confirm with you first.

10. Contact

For anything about an order, delivery or return, reach us at eromomoda@gmail.com or +234 807 438 2095.